Use this guided interview to file a Problem Resolution System (PRS) complaint with the Massachusetts Department of Elementary and Secondary Education (DESE) regarding language access issues. This tool helps parents and advocates formally report when a school fails to provide required translation or interpretation services. This interview was authored and approved by Massachusetts Advocates for Children.
Learn how interactive interviews work
You can use this interview if you are a parent or advocate in Massachusetts and a school has failed to provide required translation or interpretation services for you or your child.
How to select the right court form
Before starting, gather details about the specific incidents where language access was denied, the student's information, and the school involved.
After completing this interview, you will get your completed forms ready for filing. This interview may give you more information about what happens next based on your answers. Learn how to file in Massachusetts.
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